Proximities

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Frequently Asked Questions

Here is a list of questions that we have found helpful for our partners. If you have additional questions you my contact us via email at info@proximities.com.

Technical Questions
1	Are the GO™ wristbands waterproof? Sweat proof? Sunscreen proof? Alcohol proof? Yes. The GO™ wristbands can withstand up to two weeks of wear and tear in conditions commonly found at leisure & entertainment venues.
2	What frequency does the Proximities’ RFID chip use? 13.56 MHz which is considered “high frequency”
3	What ISO standard does the Proximities’ RFID chip use? ISO15693
4	What ISO standard do the RFID enabled contactless credit cards use? ISO14443
5	Are the two ISO standards (ISO15693, ISO14443) compatible? No. However there are dual RFID readers that can read both standards.
6	Is my credit card information stored on the wristband? No. Sensitive data is encrypted and stored in a secure database.
7	What happens when I cut my wristband off at the end of the day? The RFID circuit is electrically disabled and will no longer transmit a wireless signal, rendering the wristband useless.
8	How long is the read range for the GO™ wristband? The read range is dependent on the environment and RFID reader used. The typical read range for a GO™ RFID wristband is between 2 and 4 inches.
9	How does the GO™ system prevent guests from making purchases beyond their credit limit? The GO™ system can be configured to perform credit card pre-authorizations that reserve the guest’s credit for GO™ purchases. These pre-authorizations are released at the end of the event.
10	What point-of-sale software is compatible with GO™? Micros Aloha Orderman RetailPro Sam4s ECR GO™ can also be configured to operate as a stand alone application on any windows compatible PC.
11	What are the minimum requirements for operating the GO™ system? GO Account Management Station™ Windows XP or 2000, 1 GHz, 512m RAM GO System Management Console™ Internet Explorer 6.0 or Mozilla Firefox 1.5 GO WinION™ Windows XP or Windows 2000, 1 GHz, 512m RAM

Sales, Marketing & Features Questions
1	Can I order custom graphics on the wristbands? Yes. A minimum order of 20,000 wristbands is required for custom graphics.
2	How many colors can be used in GO Wristband™ graphics? GO Wristbands™ support a four color graphic printing process.
3	How long does a GO™ transaction take to complete? This depends on the speed of the network but is most commonly less than one second.
4	Is it possible to link multiple GO Wristbands™ to the same account? Yes. A guest may link as many wristbands to a single account as he or she wishes.
5	Is it possible to link multiple credit cards to a single account? Yes. A guest my link multiple credit cards to cover a large group on single account.
6	Is it possible to load pre-paid cash and link a credit card to a GO Wristband™? Yes. The system will deplete the pre-paid cash and then seamlessly transition to credit card spending.
7	Is it possible to set spending limits for wristbands? Yes. The GO™ system can be configured to support spending limits on all wristbands or on child wristbands only.
8	How much does a GO Wristband™ cost for the guest? This is a venue by venue decision. Some venues choose to charge for the wristband as a premium service while others choose to give it away free. GO™ supports the ability to automatically apply a convenience fee to the guest’s account upon activation. This fee can be used to replace entrance fees such as cover at a nightclub.
9	Is it possible to tip using a GO Wristband™? Yes. Depending on the point-of-sale system being used, a guest can tip on each transaction or set a default tip to be applied to every tip-worthy purchase.
10	Is it possible to give a guest a refund using the GO™ system? Yes. Guest orders can be refunded through the GO System Management Console™.
11	Is it possible to make GO™ purchases using multiple tender types? Yes. Depending on the point-of-sale being used, the GO™ system supports partial tender payments.
12	Is it possible to use the same wristband at a venue multiple days in a row? Yes. The GO™ system can be configured to allow a wristband to be reused, or it can be configured to close every wristband at the end of each day.
13	Is it possible for a guest to obtain a receipt at the end of the day? Yes. The GO Account Management Station™ can be used to provide a receipt for all of the guest’s purchases. If the guest has multiple wristbands linked to their account, they will receive a receipt for all of the purchases separated by wristband.
14	How do I close my GO™ account? A GO™ account can be closed in any of four ways: (1) Disable the wristband by removing it. (2) Time based automated account closure at the end of the day. (3) Individual account closure via the GO System Management Console™. (4) Individual account closure via the GO Account Management Station™.